Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with everything included, and in its original packaging. Please also attach the receipt or proof of purchase.
 
To start a return, please use the cancel withdrawal link at the bottom of the website.

Note that returns will need to be sent to the following address:
 
For purchases in the EU:

Passionfruit B.V.
Vogt 21
52072 Aachen
Germany

or

Passionfruit B.V.
Vogt 21
6422 RK Heerlen
Netherlands

For purchases in the US or Canada:

Logsta LLC
1648 Roseytown Road
Suite 400
Greensburg, PA 15601
USA

You can always contact us for any return questions at shop@plankpad.com.
 
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
 
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
 
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@plankpad.com.

Return shipping costs
In the event of withdrawal, the customer shall bear the direct costs of returning the goods.